FAQ

Pieces & care

What is moissanite?

Moissanite is a gemstone prized for its fire and its hardness — 9.25 on the Mohs scale. Clariva sets it in 925 sterling silver, finished in rhodium plate or 14K gold plate.

What is Clariva jewellery made of?

Clariva pieces pair moissanite with 925 sterling silver. The exact finish and product details are stated on each product page.

Does my piece include a certificate?

Certificate information is listed on each product page where it has been verified. For a particular piece, write to maison@clarivalux.com.

How should I care for my piece?

A soft cloth after wear and a dry place to rest help keep your piece bright. For the brightest finish, place your jewellery somewhere dry before swimming, showering or exercise, and apply perfume before jewellery.

Orders & delivery

Where do you deliver?

Complimentary tracked delivery is available to Canada and the United States. Orders are prepared within 1–2 business days and arrive in 15 days — fully tracked.

What is the return window?

Eligible pieces in original, unworn condition are welcome back within 15 days of delivery. Write to maison@clarivalux.com with your order number to begin.

How can I reach Clariva?

Write to maison@clarivalux.com. Our care team answers every message personally — orders, pieces, care, and anything in between.

Is there a first-order offer?

MAISON35 gives 35% off your first order at checkout. Join the list to receive EXTRA15, a $15 signup bonus.

Is Clariva a real jeweller?

Clariva is a maison devoted to moissanite jewellery in 925 sterling silver. Every piece is finished, checked and prepared by our atelier, then delivered to your door with full tracking.

How long does delivery take?

Every order is prepared within 1–2 business days. Delivery is free and arrives in 15 days — fully tracked.

What if I change my mind?

Every piece arrives with a 15-day return window. Pieces in original, unworn condition are welcome back — write to maison@clarivalux.com with your order number.

How do I care for my piece?

Water-friendly for everyday life. A little water leaves it bright; dry care keeps it brightest. Perfume first, jewellery second; a soft cloth after wear.